Document/Update all support cases within the Customer Support software application(s). Assign case ID’s to all customer support calls or emails, and communicate these to clients. Assign technical problems that cannot be resolved by help desk staff to
26/02/2022 - APPCAST Emploi Customer Support AnalystMinimum three years’ production application support and incident response experience within a high pressure environment. Maintain organized cases with relevant notes, documents, emails, and supporting information in accordance with company policy. Go
25/02/2022 - APPCAST Emploi Helpdesk Support AnalystOne of our largest clients in Toronto is looking to bring on additional customer support analysts to join their digital customer support team. The company is a parent company of three major fast food brands and this support role will directly support
23/02/2022 - APPCAST Emploi Digital Customer Support AnalystResponsible for supporting, troubleshooting and administering integrated applications supported by multiple IT and Engineering groups and maintain applications to provide critical services for multiple lines of business. Develops training materials a
21/02/2022 - APPCAST Emploi Application Support AnalystSupport the maintenance process of products by coordinating Production Incidents and Problems; Analyzing them, proposing a solution and assess impact on operations. ...
08/02/2022 - Intact Financial Corporation Emploi IT Business Analyst, production support, Intact LabThe Analyst, Client Contact Center (Technical Support) assists entrepreneurs by supporting the various channels available such as the customer portal, BDC mobile applications and the BDC Academy. Join us to make a difference to entrepreneurs and empl
06/02/2022 - bdc Emploi ANALYST, CLIENT CONTACT CENTER – TECHNICAL SUPPORT (ACROSS CANADA)Additionally, the Support Analyst will contribute to our Knowledge Base by converting answered support questions into FAQs and developing documentation to enhance self-service support opportunities and reduce support ticket volume. The Support Analys
05/02/2022 - APPCAST Emploi Customer Support AnalystOur client, a respected law firm, is looking to hire a Junior Finance Application Support Analyst for a permanent job to provide internal and external financial ERP system support. ...
03/02/2022 - APPCAST Emploi Junior Finance Application Support AnalystSupports IT Manager with IT related tasks/projects that includes but not limited to servers, ERP, computer hardware & software support. Develop and maintain modules using VBScript, develop reports using crystal report, SQL database administration, an
03/02/2022 - APPCAST Emploi Application Support AnalystThis job requires a strong technical understand of technology, including hardware, software, and networking systems being supported. Ensure the security and confidentiality of all information managed by the Information Technology (IT) department in s
02/02/2022 - APPCAST Emploi Technical Support AnalystAdditionally, the Support Analyst will contribute to our Knowledge Base by converting answered support questions into FAQs and developing documentation to enhance self-service support opportunities and reduce support ticket volume. Let’s help you lau
22/01/2022 - APPCAST Emploi Customer Support Analyst - PSTThe information in this section has been provided in French only (see the French page).To receive an English version of the job offer, click on the Translate a job offer button.The information in this section has been provided in French only (see the
20/01/2022 - Gouvernement du Québec Emploi user support technician