To investigate resolve level 2 support cases within a business SLA whilst supporting and training users of the Salesforce platform. Manage global case queues to ensure adequate support coverage and handling of support cases. To also actively analyse
21/06/2022 - Flight Centre Emploi Salesforce Support Analyst, Level 2 - Remote, CanadaInvestigate and resolve level 3 support cases for FCTG corporate users in all markets Fulfil and resolve technical support requests within a global case SLAManage global case queues to ensure adequate support coverage and handling of support cases Wh
21/06/2022 - Flight Centre Emploi Salesforce Support Analyst, Level 3 - Remote, Canada