Document/Update all support cases within the Customer Support software application(s). Assign case ID’s to all customer support calls or emails, and communicate these to clients. Assign technical problems that cannot be resolved by help desk staff to
26/02/2022 - APPCAST Emploi Customer Support AnalystMinimum three years’ production application support and incident response experience within a high pressure environment. Maintain organized cases with relevant notes, documents, emails, and supporting information in accordance with company policy. Go
25/02/2022 - APPCAST Emploi Helpdesk Support Analystanalysts to join their digital customer support team. The company is a parent company of three major fast food brands and this support role will directly support many of the features within their mobile and web ...
23/02/2022 - APPCAST Emploi Digital Customer Support AnalystResponsible for supporting, troubleshooting and administering integrated applications supported by multiple IT and Engineering groups and maintain applications to provide critical services for multiple lines of business. Develops training materials a
21/02/2022 - APPCAST Emploi Application Support AnalystAnalyst will contribute to our Knowledge Base by converting answered support questions into FAQs and developing documentation to enhance self-service support opportunities and reduce support ticket volume. The Support Analyst will leverage strong technical skills and equall...
05/02/2022 - APPCAST Emploi Customer Support AnalystAnalyst for a permanent job to provide internal and external financial ERP system support. ...
03/02/2022 - APPCAST Emploi Junior Finance Application Support AnalystSupports IT Manager with IT related tasks/projects that includes but not limited to servers, ERP, computer hardware & software support. Develop and maintain modules using VBScript, develop reports using crystal report, SQL database administration, an
03/02/2022 - APPCAST Emploi Application Support AnalystThis job requires a strong technical understand of technology, including hardware, software, and networking systems being supported. Ensure the security and confidentiality of all information managed by the Information Technology (IT) department in s
02/02/2022 - APPCAST Emploi Technical Support AnalystAnalyst will contribute to our Knowledge Base by converting answered support questions into FAQs and developing documentation to enhance self-service support opportunities and reduce support ticket volume. Let’s help you launch your career with Tugboat Logic! We are looking...
22/01/2022 - APPCAST Emploi Customer Support Analyst - PSTAnalyst will contribute to our Knowledge Base by converting answered support questions into FAQs and developing documentation to enhance self-service support opportunities and reduce support ticket volume. Let’s help you launch your career with Tugboat Logic! We are looking...
18/01/2022 - APPCAST Emploi Customer Support Analyst - ESTAnalyst is responsible for suggesting improvements to the case handling process and service requests. You are part of the OneSpan Customer Support organization, providing a World Class Customer Support Experience. In this role you have the responsibility for handling all 1s...
01/01/2022 - OneSpan Emploi Support Analyst _ SaaS products _ (CDA remote)Analyst, you will be helping our customers resolve their questions and issues for the Vantagepoint product through phone, chat, and email. We’ll provide the product and tools training and you’ll be surrounded by a supportive and collaborative team. ...
01/01/2022 - Deltek, Inc. Emploi Sr. Customer Care Support Application Analyst